Boundless Technology
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Knowledge base
Knowledge Base
Warranty
7
Replacements
How do I begin the warranty process?
Can I exchange or return an item?
What does the warranty not cover?
If I’m getting a replacement, can I pay the difference to get a better device?
View all 7
Shipping
10
How do I place an order?
Who are our carriers?
Tracking your package
Is packing discreet?
Is there expedited shipping?
View all 10
General Information
9
How do I turn on my device?
What is the best way to keep my Boundless unit clean?
Can I use isopropyl alcohol to clean my Boundless unit?
My unit does not heat up?
What materials are our products made from?
View all 9
Product Manuals
7
Vexil Quickstart Guide
Vexil User Manual
Terp Pen Manual
CFV User Manual
CFC Lite User Manual
View all 7
Product How-To Guides
17
How to Clean the Terp Pen (including Video)
How to use the Terp Pen (Video)
CFX Boundless Tutorial (Video)
How to use the Terp Pen XL (Video)
How to use the CF (Video)
View all 17
Questions related to herb units
7
How fine should I grind my herb?
How much material should I load into the chamber?
How do I know what temperature to use?
How do you change the temperature in the CF?
What does it mean when all the lights are rapidly flashing blue in the CF?
View all 7
Questions related to concentrate units
4
How to use the mesh pad for concentrates on the Tera?
How to change to concentrate mode with the Tera?
Why isn’t my Terp Pen XL is holding a charge?
My Terp Pen keeps flashing blue?
Questions related to orders
4
How long will my refund take?
Can I place an order over the phone?
Can I add a product to my pending current order?
How long will my refund take?
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