Boundless Technology, LLC guarantees a limited three-year manufacturer warranty for ALL PRODUCTS that are purchased through the Boundless retail site or from three of our designated distributors/vendors. Please note items bought from unauthorized resellers such as eBay and Amazon are not considered a designated source and therefore not eligible under our warranty agreement.
The warranty covers any defects in materials and workmanship under normal use for a period of three-year from the original date of purchase and covers electronics, ceramic heating chamber, structural integrity, and attachments. The battery is not covered under the limited three-year warranty and has a separate 90-day warranty. The coils also have a separate 90-day warranty that will replace the coils if a physical defect arises and a claim is made within the warranty period.
To begin the warranty process please have your Boundless security code (scratch-off code on the back of the box) readily available, this is used to identify your device. When emailing/submitting a ticket please make sure to provide a brief description of the issue along with a photo or video displaying the defect. Also, please have your proof of purchase handy as well.