In some cases Boundless Technology will not honor the warranty in the following cases:

  • If the customer misuses the unit (Example: loading wax or oils without using the concentrate pods, cracks on the unit).

  • Physical damage (Example: drops the product). 

  • Any liquid damage on or in the unit.

  • Customer performs any type of modifications.

  • Attempts to repair the device on their own.

  • If the customer fails to return the defective device.